Return Policy
UPPBiz takes pride in providing our customers with a 100% Full Refund Guarantee on all physical products and non-third-party services. If, for whatever reason, you are dissatisfied with our physical products or services, you have 14 days from the date you received the product to submit a Refund/Exchange Claim. Please review the following for more information:
- Please Note: Digital products and templates or third-party digital products or templates are final sales. There are no refunds. In the event of problems or issues where the digital product is malfunctioning or non-operable, we advise first troubleshooting your device for restrictions and disabling it, troubleshooting browser settings to include pop-ups, javascript, and more. If the problem persists, submit a claim form with proof of issues, and a new link to the same product will be forwarded.
- Upon receipt of product, please inspect and verify product(s) with shipping /packing receipt to ensure your order is correct.
- Also, be sure to cross-reference product(s) with the order summary.
- Please avoid damaging product tags and/or packaging if you have a problem with the order.
- A Refund/Exchange claim must be submitted within 14 days of receiving any physical product. All claims after 14 days will not be valid.
- All cash refunds will be credited to the credit card or payment source used for the original purchase. If you have changed banks or card information, We will mail a check in the full amount to the shipping address of the original order.
- If any portion of the purchase was made using a gift card, that portion will be returned to a gift card. No cash back on gift card purchases.
- Please allow 5-7 business days for the refund to be applied to your account or to our payment source.
- Please allow 1-3 days for processing and shipping of exchange once the returned item is received.
- Based on your claim, the returned product will be inspected upon receipt, and your refund will be processed. You will receive a confirmation email upon receipt of the product.
- All Returned products must be in their original packaging and unused.
- In the event you received damaged products please provide video and or photos showing the condition the product was received. We will immediately exchange the product once we receive the damaged product, Exchange claim, and any supporting documents (shipping receipt photos/videos, etc.(if required).
- For your protection, All refunds or/exchanges are returned to the original purchaser. If the returned product was a gift and you do not have the required information your refund will be in store credit (Gift Card). Store credit will only be applied upon receipt of merchandise and verification of merchandise.
Claim Process
When submitting a claim, please have the following information available.
a. Order Number
b. Purchaser Information
c. Tracking number
d. Proof of Purchase. (Packing slips are not considered Proof of purchase.)
1. Contact us immediately at customersupport@uppbiz.org To request a Return/Exchange Claim Form.
2. You will receive a Claim form via Email within 24 hours of your request. Please complete the Return/Exchange form thoroughly. Any missing information may result in delay or refusal of refund or exchange.
3 You will receive a return shipping label upon receiving your completed claim form.
4. Once you receive the shipping label, please process and return the products immediately.
5. Please note once the claim has been filed you will have 3 business days to return the product for refund or exchange. Any delay in product returns may delay or void your refund/exchange claim.
For all other questions and concerns, please send them to info@uppbiz.org