Refund policy
Return Policy
Uppbiz Solutions is an online coaching platform that offers digital materials and products, including virtual services, that are only accessible through membership subscriptions.
The UppBiz Website or its BizUpp professionals provide digital and virtual online services to UppBiz Customers/Clients/Affiliates.
Some of Uppbiz's products are licensed courses or training materials from third parties. Therefore Uppbiz is only the reseller of these products and does not assume responsibility for any claims made by third-party products, materials, or services, or terms of usage.
Because these services and products are non-returnable, they are also non-refundable. Still, under certain circumstances, customers/clients/affiliates may be compensated through credit, discounts, or free product upgrades (when available). See refund policy.
Monthly or annual membership fees may be canceled anytime, preventing future charges from occurring. See membership cancellation for details.
We have a 30-day return policy on all physical products. This means you have 30 days from receiving your item to request a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags, and in its original packaging.
You’ll also need the receipt or proof of purchase and a video of the damage upon receipt. It is advised to video the package conditions upon receipt and opening to support product claims, such as damage, the wrong product, missing pieces, etc.
To start a return policy for physical products only, you can contact us at CustomerSupport@uppbiz.org. Once your cancellation or return request is received, you'll recyou'll follow-up email with the address to return your product. You will be responsible for shipping fees.
Once your return product is received and reviewed, if accepted, we’ll refund the product cost, including the shipping fee, according to the method used for purchase. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at CustomerSupport@uppbiz.org.
Acceptable Refunds
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
It is advised to video the package conditions upon receipt and opening to support product claims, such as damage, the wrong product, missing pieces, etc.
Be sure to clear browser caches for digital download issues, such as download failure or missing files. If issues persist, contact us at CustomerSupport@uppbiz.org.
We will resend you the same product or a new download link.
Other Exceptions / non-returnable items
Other types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and virtual services (live trainings, scheduled sessions, group sessions, etc. ). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Membership Cancellations.
Unfortunately, we don't refund the purchasing of life lifetime membership.
Monthly and Annual renewal memberships are non-refundable, however may be canceled at anytime to avoid re-occuring charges. Once a membership fee has been charged, it provides access to the member for that period.
To cancel a membership subscription
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period on Physical Products Only
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll al You'll the receipt or proof of purchase.
Refunds
We will notify you once we’ve recewe'veand inspected your return, and let you know if the refund was approved or not. If approv d, you’ll be you'lltically refunded on your original payment method within 10 business days. Please re ember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve apprwe'veyour return, please contact us at CustomerSupport@uppbiz.org.
UPP Biz, its employees, contracted consultants, and coaches follow the strictest privacy policy and procedures in collecting, handling, and storing your information. Your information, as set out, is strictly confidential and used only to provide you and your business with professional business consultation services, products, and, in some cases, personal advice concerning your business options and outcomes. Only the information inherent to the services is collected and used solely for the purchased service.
We do not sell or share your information with any third-party organization or website. We are n responsible for any misuse of your information that you share with third parties in association with your purchased services; this includes, however not limited to, other business services and websites and referrals to subcontractors or other service providers that advertise or sell their services or products on our website or by UPP affiliates, employees, consultants, contractors, or coaches and can include any third-party subscriptions that may be associated with outside services.
As such, UPP Biz can only guarantee our collection, usage, and retention methods of your information during the term of the Business Consulting and Coaching services being provided. Once the client’s service has expired or ended, the client will have 30 days to renew services. Otherwise, personal information is stored via backup as an archived file. Access to this information is restricted and will require admin assistance to access. Because the nature of the information provided, this information is stored for only 12 months. At this time, all information is purged and deleted. The client will have to create a new account for any new services after completing the deletion process.
Clients should never give out personal information not associated with the services and should provide personal safety measures for personal data, such as security services that guard your privacy, to include any banking and financial data collected that third-party institutions may store. (i.e., P Pal, G Wallet, Venmo, Cash App, etc.) UPP Biz collects and processes all financial transactions using a third-party e-commerce service. We do not store sensitive financial data, including credit/debit card numbers, routing or account numbers, social security, or driver's data. UPP Biz, its employees, contracted consultants, and coaches should never ask for this information for any other reason unrelated to our services.
Please download a copy of this statement for your records. The link is provided below.
Personal Data Collection Policy
UppBiz Business Solution may collect personally identifiable information, such as, but not limited to, your email address, name, physical address, telephone number, and IP address. If you purchase our Services or digital products, we do not collect and store your billing and credit card information. The information we collect and store often depends on the type of Service you use. For example, when you register with Upp Business Solution, we collect and maintain your account information, such as login name, password, email address, and contact information.
If you use our business document preparation Services, we collect and store the information you enter while generating or editing your document (which may vary depending on the type of document you are preparing) and your edited documents. We will provide you with a link to enter the data or complete the data collection in your presence, which may be conducted via video conferencing using apps with shared viewing such as Zoom, Teams, Dou, etc., or in person.
If you use our business filings or registered agent Services, we collect and store the information you provide about your business entity or filing, such as the entity name, filing number, address, phone number, and, in some cases, the names, addresses and contact information of registered agents, officers, directors, managers or owners of the entity.
If you contact our customer service personnel, we may record the phone call or retain the email string or chat transcript for quality assurance purposes.
If you use our UppBiz Consulting, Coaching, or UppBiz Business Solutions Services or any other Services that enable you to upload or capture content, we collect, parse, and store images, photos, documents, videos, and digital media content that you scan and/or upload using these Services for electronic signatures, user profile pictures, and/or to share with Upp Business Solution for review.
If you subscribe to UPPBiz Newsletters, blog post updates, SMS updates, and advertisements, we collect and store your name, phone number, and email address. We may also collect information about your business matters or questions via surveys and questionnaires for quality assurance.
If you use our Business Advice service, where offered, we will collect and store your name, phone number, address, email address, information about your business, if applicable, and other information you provide to us regarding your business matters.
UppBiz Business Solution may also collect anonymous demographic information that is not unique to you, such as your Postal Code, age, gender, social media and political preferences, interests, and favorites.
Upp Business Solution will not delete customer information other than upon customer request or 12 months following the customer's one-year service term.
UppBiz Business Solution reserves the right to delete customer information for members with a free account status 12 months after the account is created with no activity, upon expiration or ending of the prepaid service 1-year term, or upon usage of all pre-paid service hours, whichever comes first, and without renewal. (See Business Solutions Prepaid Service Hour policy for details.)
UppBiz Business Solution may automatically collect information about your computer hardware and software. This info mation can include your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, and Internet Service Provider. Upp Busin ss Solution also collects geolocation information based on visitors' sessions. This information is used by Upp Business Solution for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Services.
To better understand how users use its site and to improve its services, UppBiz Business Solution may also collect information about your use of our Site, such as pages visited, links clicked, text entered, and mouse movements. Please remember that if you directly disclose personally identifiable information or personally sensitive data through the Services to third parties, such as tax/accounting referrals, website creations, e-commerce services, tax professionals, or other relevant business solution services, they may collect and use this information.
Upp Business Solution encourages you to review the privacy statements of entities or services you access from our Service so that you can understand how those entities collect, use, and share your information. Upp Busin ss Solution is not responsible for the privacy statements, privacy practices, or content on websites or services outside of those we operate.
Our Use of Cookies
Our website uses cookies to "help "personalize your online experience. A cookie is a text file placed on your device by a web server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to allow you to log in to your account.
If you register an account with Upp Business Solution, a cookie helps us recall your specific information on subsequent visits. This simplifies the process of recalling your personal information, such as billing addresses, shipping addresses, and so on. When you return to our website, the information you previously provided can be retrieved, so you can easily use the features of our Service. You can accept or decline cookies.
Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. If you choose to decline cookies, you may not be able to log in to your account or fully experience the interactive features of the Services.
For Your Safety
You are responsible for safeguarding and preventing unauthorized access to the user information and password you use to access our Services. You agree not to disclose your password to any third party, and you are responsible for any activity using your account, whether you authorized that activity or not. Please immediately notify UppBiz Business Solution of any unauthorized use of your account.
UppBiz Business Solution uses industry-standard security measures to secure your personal information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as the Secure Socket Layer (SSL) protocol. UppBiz Business Solution regularly reviews its security measures to consider appropriate new technology and methods.
Please be aware that, despite our efforts, no security measures are perfect or impenetrable. UppBiz Business Solution retains your personal information for the time needed to fulfill the purposes outlined in this privacy policy unless a more extended retention period is required or permitted by law.
International Data Protection/Transfer
The Website is hosted in the United States. Accordingly, by providing your personal information through the Website, you consent to transferring your personal information from your country of residence to the United States. Regarding data transfers from the European Economic Area or the United Kingdom to the U.S., we have self-certified to the EU-US Data Privacy Framework and the UK Extension to the EU-US Data Privacy Framework.
In certain jurisdictions where we are authorized to provide Business Advice directly to customers, our Services are provided using tools or systems located in both the United States and the United Kingdom; by engaging Upp Business Solutions to provide business services, including digital, you consent to the transfer of your personal information from your country of residence to both the United States and the United Kingdom.
How Users Can Access, Change, Correct, and Delete Their Information
You can access, change, correct, and delete previously submitted information (including personal information) by logging into your UppBiz Business Solution account, selecting "Account Settings," and editing the data fields. Alternatively, you may contact our customer service team at Troubleshooting@Uppbiz.org.